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A new tab containing your troubleshooting information should open. #*Click the menu button ], click help ] and select ''Troubleshooting Information''.

# Open the Troubleshooting Information page using one of these methods: '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the ] article for more information. Read this answer in context 👍 1 All Replies (4) After the refresh process is completed, Firefox will show a window with the information that is imported.ĭid this fix the problem? Please report back to us!

At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions).

If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.

Click the menu button, click help and select Troubleshooting Information.

Open the Troubleshooting Information page using one of these methods:.

See the Refresh Firefox - reset add-ons and settings article for more information. Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. Hi, is only just us Firefox Support Volunteers here, at times.